By By Elizabeth Ugbo
The Nigerian Communications Commission (NCC) has directed mobile network operators to compensate subscribers with airtime credits. This directive targets users affected by poor service quality. It applies to specific local government areas where network failures occurred. The decision was announced on Sunday by NCC’s Head of Public Affairs, Nnenna Ukoha. The compensation will reflect users’ average spending patterns and service disruption levels.
Airtime Compensation Based on Usage and Location
According to the NCC, affected subscribers will receive airtime credits. These credits will depend on their average spending habits. In addition, eligibility will depend on their presence in impacted areas.
Furthermore, the commission stressed that subscribers should not bear the burden of poor service delivery. It insisted that operators must take responsibility when service quality falls below required standards.
Poor Network Quality Impacts Economy and Trust
The commission highlighted the broader effects of poor telecom services. It noted that telecommunications support economic activities and social connections. They also enable access to digital opportunities.
However, poor service disrupts productivity and business operations. It also weakens public confidence in the communications sector.
NCC Directs Infrastructure Investment by Tower Companies
In addition to compensations, the NCC issued a directive to Tower Companies. These firms manage telecom infrastructure such as masts.
The regulator instructed them to reinvest fines into measurable infrastructure upgrades. This move aims to improve network performance and reliability.
Focus on Network Expansion and Service Quality
The NCC reaffirmed its commitment to improving service standards. It stated that operators must invest in network resilience and capacity expansion.
Moreover, the commission will continue enforcing compliance through regulatory measures. It aims to promote fairness, transparency, and accountability across the sector.
NCC Strengthens Regulatory Oversight
The commission emphasized its ongoing efforts to protect consumers. It will deploy stronger regulatory tools to ensure better service delivery.
Additionally, it warned that further financial penalties may apply. These penalties will target companies that fail to meet required standards.
Conclusion
The NCC’s directive marks a significant step toward protecting telecom consumers in Nigeria. By enforcing compensation and infrastructure upgrades, the regulator aims to improve service quality and rebuild user trust.
